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Frequently asked questions

What is a Buyer Insight Sprint?

A Buyer Insight Sprint is a fully managed, fast-turnaround buyer research engagement designed to solve a specific GTM challenge, like validating messaging, uncovering sales friction, or refining product direction. We handle everything: recruiting buyers, conducting interviews, analyzing insights, and delivering actionable recommendations. You get the output to make confident GTM decisions.

What kinds of questions can a Sprint help us answer?

Each Sprint targets one of three core revenue levers:
1. Pipeline Generation: What messages attract qualified leads?
2. Conversion Optimization: Why are deals stalling? What objections stop progress?
3. Product Alignment: Which features or gaps are impacting close rates?

We help you pick the right focus based on your current growth goals.

How many interviews are included in a Sprint?

Each Sprint typically includes 8–12 in-depth, qualitative interviews with vetted cybersecurity decision-makers from your target segment (CISOs, architects, practitioners, etc.). We’ll align on buyer profile criteria at kickoff.

How long does a Sprint take?

Most sprints are delivered in 4–6 weeks. Precision-level programs with stakeholder activation and multi-track analysis can take up to 6–8 weeks. Our team handles all the coordination and execution to keep your internal lift near zero.

Can I choose the types of buyers we talk to?

Yes. We work with you to define buyer roles, seniority, industry, and segment. Our recruitment process ensures interviews are conducted with qualified cybersecurity decision-makers selected from our expert network of 1000+ security professionals, not general panel participants.

Do we get to see the raw interviews?

Absolutely. You can access verbatim transcripts, full video recordings, and discussion summaries for every interview, so your team can reference the unfiltered buyer voice anytime from the CyberSynapse dashboard.

Who moderates the interviews?

You can choose whether to moderate yourself or let us handle it. Our team is trained in buyer psychology and qualitative interviewing, so we can extract insight that internal teams often miss.

How do we use the insights?

Insights are mapped to your GTM objectives. That means you walk away with clear next steps, whether it’s refining a value prop, updating sales enablement materials, adjusting roadmap priorities, or realigning teams around buyer evidence.

Why is this priced annually?

Most of our clients run multiple Sprints per year to align GTM around evolving buyer behavior. Annual tiers offer better cost-efficiency, faster execution, and allow us to track patterns across segments, competitors, and cycles. You get a dedicated strategist and higher ROI with each sprint.